Returns & Exchanges
At Softwareg.com.au, we strive to ensure your electronics and software purchases meet your expectations with a straightforward 30-day return policy. If your product is defective or does not meet your requirements, we are committed to providing a seamless exchange or refund process.
Initiate Your Request
Log into your Softwareg account and navigate to the 'Order History' section to select the item you wish to return and submit a formal request.
Receive Authorization
Our support team will review your request within 24-48 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Secure Packaging
Pack the electronic device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Inspection and Refund
Once our technicians verify the hardware condition and software license status, your refund will be processed back to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing