Frequently Asked Questions
Everything you need to know about shopping with Softwareg.
How do I receive my software license after purchase?
All software licenses are delivered digitally via the email address provided at checkout. Most orders are processed and delivered within 15 to 30 minutes of payment confirmation.
Are the software licenses genuine and permanent?
Yes, we only sell 100% genuine, legal software licenses. Our retail and OEM keys are designed for permanent activation, meaning they do not require monthly or yearly subscription renewals unless specified.
What happens if my product key doesn't work?
In the rare event of an activation issue, please contact our support team immediately. We offer a 100% activation guarantee and will provide a replacement key or technical assistance to resolve the problem.
What is your refund policy for digital products?
Due to the nature of digital goods, we generally offer refunds only if the product key is proven to be defective or if we are unable to resolve activation issues. Please review our full Refund Policy for specific terms.
Do you provide technical support for installation?
Yes, we provide comprehensive installation guides with every purchase. If you encounter any difficulties during the setup process, our technical support team is available via email or live chat to assist you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers to ensure a safe and convenient checkout experience for all Australian customers.